PSI (INDORE) COMPUTERS PRIVATE LIMITED is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information from our retail partners, business associates, and website visitors.
By engaging with PSI's services, accessing our website, registering as a retail partner, or providing your information to us, you consent to the practices described in this Privacy Policy.
Important: We periodically update this Privacy Policy to reflect changes in our practices and legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.
1. Information We Collect
We collect various types of information to provide and improve our distribution services
Business Information
- Company name and registration details
- GST number and tax information
- Business license and permits
- Bank account details for transactions
- Financial statements and credit history
Contact Information
- Full name of authorized representatives
- Email addresses
- Phone and mobile numbers
- Business address and location
- Shipping and billing addresses
Transaction Data
- Purchase orders and invoices
- Payment history and methods
- Product preferences and inventory
- Credit terms and limits
- Return and warranty claims
Technical Information
- IP address and device information
- Browser type and version
- Website usage and navigation patterns
- Cookies and similar technologies
- Login credentials and access logs
2. How We Use Your Information
Your information helps us deliver superior distribution services
We use the collected information for the following business purposes:
- Partnership Management: Onboarding new retail partners, verifying credentials, assessing creditworthiness, and maintaining partner relationships.
- Order Processing: Fulfilling product orders, managing inventory allocation, coordinating logistics and delivery, and processing payments.
- Customer Service: Responding to inquiries, resolving disputes, facilitating warranty claims, and providing technical support.
- Business Analytics: Analyzing sales trends, understanding partner preferences, optimizing inventory management, and improving our services.
- Communication: Sending product launches, promotional offers, policy updates, market insights, and business notifications.
- Compliance: Meeting legal obligations, preventing fraud, maintaining accurate records, and complying with tax regulations.
- Technology Services: Operating our Retail Secure financing platform, providing device management solutions, and enabling mobile financing capabilities.
3. Information Sharing and Disclosure
We share information only when necessary for business operations
PSI may share your information with the following parties:
- Brand Partners: We share relevant information with Samsung, Oppo, Vivo, OnePlus, and other manufacturers for warranty processing, product allocation, and market insights.
- Telecom Operators: When facilitating Jio, Airtel, or Vi services, we share necessary information for network activation and service provisioning.
- Logistics Partners: Shipping companies receive delivery addresses and contact information to fulfill product deliveries.
- Financial Institutions: Banks and payment processors receive transaction details for payment processing and credit assessments.
- Service Providers: Technology providers, cloud hosting services, and software vendors who support our operations under strict confidentiality agreements.
- Legal Authorities: When required by law, court order, or government regulation, or to protect our legal rights and prevent fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Our Commitment
We ensure that all third parties who receive your information are contractually obligated to protect it with the same level of security we maintain and use it only for the specific purposes we authorize.
4. Data Security Measures
We implement industry-leading security to protect your information
PSI employs comprehensive security measures to safeguard your information:
- Encryption: All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption.
- Access Controls: Role-based access restrictions ensure only authorized personnel can access specific information.
- Secure Infrastructure: Our systems are hosted on secure servers with regular security audits, vulnerability assessments, and penetration testing.
- Employee Training: All employees undergo data protection training and are bound by confidentiality agreements.
- Monitoring: Continuous monitoring for suspicious activities, unauthorized access attempts, and potential security breaches.
- Backup Systems: Regular data backups stored in secure, geographically distributed locations to prevent data loss.
- Incident Response: Established protocols for detecting, responding to, and recovering from security incidents.
5. Your Privacy Rights
You have control over your personal information
Right to Access
Request copies of your personal information that we hold and receive details about how we use it.
Right to Correction
Request correction of inaccurate or incomplete information we maintain about you.
Right to Deletion
Request deletion of your personal information, subject to legal and contractual obligations.
Right to Data Portability
Receive your data in a structured, commonly used format for transfer to another service provider.
Right to Object
Object to certain processing activities, including direct marketing communications.
Right to Withdraw Consent
Withdraw consent for data processing where consent is the legal basis, without affecting prior processing.
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within 30 days as required by applicable law.
6. Cookies and Tracking Technologies
How we use cookies to enhance your experience
Our website uses cookies and similar tracking technologies to improve functionality and user experience:
- Essential Cookies: Necessary for website operation, including authentication, security, and basic functionality.
- Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and user experience.
- Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
- Analytics Cookies: Collect information about website traffic, popular pages, and user behavior patterns (Google Analytics, etc.).
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality. Most browsers automatically accept cookies, but you can modify your settings to decline cookies or alert you when cookies are being sent.
7. Data Retention
How long we keep your information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:
- Active Partner Data: Retained for the duration of the business relationship and for 7 years after termination for legal and accounting purposes.
- Transaction Records: Maintained for 7 years as required by Indian tax and accounting regulations.
- Financial Information: Kept for 7-10 years to comply with financial regulations and potential audits.
- Marketing Communications: Retained until you unsubscribe or opt-out, then deleted within 30 days.
- Website Analytics: Aggregated and anonymized data may be retained indefinitely for statistical purposes.
After the retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, including manufacturer sites, telecom operator portals, and partner platforms. This Privacy Policy applies only to PSI's website and services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. Links to external sites do not constitute endorsement of their privacy practices.
9. Children's Privacy
PSI's services are intended for business purposes only. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our records.
Parents or guardians who believe we may have collected information from a child should contact us immediately at the details provided below.
10. International Data Transfers
PSI primarily operates within India. However, some of our service providers and brand partners may be located outside India. When we transfer your information internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for transfers within multinational organizations
- Your explicit consent where required by law
We take all reasonable steps to ensure your data receives an adequate level of protection wherever it is processed.
11. Policy Updates and Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify active partners via email or partner portal announcement
- For significant changes, seek renewed consent where required by law
- Maintain previous versions of the policy for reference upon request
We encourage you to review this Privacy Policy regularly. Continued use of our services after policy updates constitutes acceptance of the revised terms.
12. Legal Compliance and Governing Law
This Privacy Policy is governed by the laws of India, including but not limited to:
- Information Technology Act, 2000 and IT Rules, 2011
- Digital Personal Data Protection Act, 2023 (when enforced)
- Companies Act, 2013
- Goods and Services Tax Act, 2017
- Other applicable Indian privacy and data protection regulations
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.
Contact Us - Privacy Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Team:
Data Protection Officer
PSI (INDORE) COMPUTERS PRIVATE LIMITED
Privacy Email
Mailing Address
PSI House, Indore
Madhya Pradesh, India
Phone Support
Response Timeline
We are committed to responding to all privacy-related inquiries within 30 days of receipt. For urgent matters involving data breaches or security concerns, please mark your communication as "URGENT" and we will prioritize your request.